---
title: "Browser extension troubleshooting"
description: "Fix connection, permission, and task problems."
image: "https://help.rshift.com/og.svg"
---

> Documentation Index
> Fetch the complete documentation index at: https://help.rshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Browser extension troubleshooting

- Confirm that you are signed in to RShift in the same Chrome profile.
- Confirm that your RShift account still has access to the connected workspace.
- If a task needs website access, open the side panel and approve Chrome’s prompt.
- If the task is not received immediately, open the side panel and confirm the expected workspace is connected.
- If a page changed while the task was running, stop the task and retry it from the current page.

If the issue continues, [contact support](/contact/) with the visible error message and approximate time. Do not send passwords, cookies, tokens, or private customer data.

Source: https://help.rshift.com/browser-extension/troubleshooting/index.mdx