Rshift

MCP Gateway and tool connection troubleshooting

Rshift MCP Gateway gives each workspace a unified entry point for authorized marketing, content, monitoring, and analytics tools.

Your plan does not include a private MCP catalog.

MCP Gateway is not enabled for the workspace.

The tool is not authorized for the workspace.

A tool depends on a platform integration that is not connected yet.

- Your plan does not include a private MCP catalog.
- MCP Gateway is not enabled for the workspace.
- The MCP API key expired or was reset.
- The tool is not authorized for the workspace.
- A tool depends on a platform integration that is not connected yet.

Whether the target tool appears in the catalog.

Whether related platform accounts are connected.

Whether your client uses the latest gateway endpoint.

1. Workspace plan and MCP entitlement.
2. MCP Gateway enabled state.
3. Whether the target tool appears in the catalog.
4. Whether related platform accounts are connected.
5. Whether your client uses the latest gateway endpoint.

Rshift Support can explain gateway status, tool availability, and error categories. Do not send MCP API keys, tool input/output payloads, customer data, or private tool code in Intercom.

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MCP Gateway and tool connection troubleshooting

MCP Gateway and tool connection troubleshooting

Common issues

What to check