What Rshift Support can see
Rshift uses Intercom to help troubleshoot product issues. Rshift sends limited, sanitized context to Intercom, such as page surface, workspace id, plan, feature, provider, status, and error code.
Context that can be sent
Rshift user id.
Current workspace id or slug.
Current module, such as integrations, billing, or monitoring.
Plan, entitlements, and AI credit state.
Provider, status, error code, run id, or job id.
Content that is not sent
Platform tokens, refresh tokens, API keys, client secrets.
AI prompts, completions, tool inputs, or tool outputs.
Publishing body text, asset files, or unpublished drafts.
Raw monitoring data.
APK files.
Audit log contents.
Payment card numbers or raw payment provider payloads.
If support asks for more information, share visible error codes, screenshots, time ranges, and states. Do not paste secrets, tokens, or private customer content.