When to contact human support
Rshift Support first answers from Help Center content. If an issue involves account access, billing, security, production incidents, or admin-only actions, it should be handed to the Rshift support team.
Human handoff is appropriate for
Login failure or missing workspace access.
Repeated platform authorization failure.
Billing disputes, invoices, procurement, or plan changes.
Unexpected AI credit usage.
Automation or monitoring production incidents.
Phone Agent devices that cannot come online.
Suspected data security or credential exposure.
Dedicated CSM, custom integrations, or private MCP catalog requests.
Prepare before handoff
Workspace name or slug.
Page where the issue happened.
Visible error code or screenshot.
Approximate time.
Steps you already tried.
Do not send tokens, secrets, payment card numbers, unpublished content, or raw monitoring data.