---
title: "Get support"
description: "Where to get help, and how to hand off to a human."
image: "https://help.rshift.com/og.svg"
---

> Documentation Index
> Fetch the complete documentation index at: https://help.rshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get support

The fastest path is the Help Center you are reading.

## Contact support

Use the [contact form](/contact/) for account access, billing, security, production incidents, and admin-only actions. RShift product support is also reachable at `hello@rshift.com`. RShift does not offer public phone support.

Human handoff is appropriate for:

- Login failure or missing workspace access.
- Repeated platform authorization failure.
- Billing disputes, invoices, procurement, or plan changes.
- Unexpected AI credit usage.
- Automation or monitoring production incidents.
- Phone Agent devices that cannot come online.
- Suspected data security or credential exposure.

## Before you write in

Have the workspace name, the page where it happened, the visible error code or a screenshot, the approximate time, and what you already tried. See [What RShift Support can see](/security/what-support-can-see/).

Source: https://help.rshift.com/getting-started/support/index.mdx