---
title: "Troubleshoot integrations"
description: "Why a platform connection fails or expires."
image: "https://help.rshift.com/og.svg"
---

> Documentation Index
> Fetch the complete documentation index at: https://help.rshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot integrations

## Common causes

- Your provider account does not have access to the ad account, page, app, store, or official account.
- Required OAuth scopes are missing or blocked by review status.
- The refresh token expired and the provider must be reconnected.
- The provider API is temporarily unavailable, rate limited, or risk-controlled.
- The workspace is connected to the wrong provider account.

## What to try

1. Sign out of the provider and sign in again.
2. Confirm your provider account has admin or operator permission.
3. Reconnect the provider in RShift.
4. For reviewed platforms, confirm app review and permission status.
5. If it still fails, [contact support](/contact/).

Do not send access tokens, refresh tokens, client secrets, app secrets, OAuth codes, or raw webhook payloads.

Source: https://help.rshift.com/integrations/troubleshooting/index.mdx