---
title: "MCP troubleshooting"
description: "Why a client cannot connect or tools do not appear."
image: "https://help.rshift.com/og.svg"
---

> Documentation Index
> Fetch the complete documentation index at: https://help.rshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MCP troubleshooting

## Common issues

- The URL is not exactly `https://mcp.rshift.com/mcp`.
- The signed-in account cannot access the workspace selected during OAuth.
- MCP is disabled or unavailable on the workspace plan.
- The current role or plan does not authorize the requested tool.
- A required platform integration is not connected.
- The client does not support OAuth for remote HTTP MCP servers.

Authorize again from the client after changing RShift accounts. Do not send OAuth authorization codes, access tokens, tool payloads, customer data, or private tool code to Support.

Source: https://help.rshift.com/mcp/troubleshooting/index.mdx