---
title: "Phone Agent troubleshooting"
description: "Bring an offline or failing device back online."
image: "https://help.rshift.com/og.svg"
---

> Documentation Index
> Fetch the complete documentation index at: https://help.rshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Agent troubleshooting

Phone Agent problems are usually enrollment, permission, or connectivity.

## Common issues

- Device offline.
- Missing foreground service or notification permission.
- The enrollment code expired before the device enrolled.
- Outdated app version.
- Network blocked or unstable.

## What to check

1. Device online status in admin.
2. Enrollment state and code validity.
3. Foreground service and notification permissions.
4. Network connectivity.
5. App version.

When contacting support, share the device id or enrollment code suffix and the visible status. Do not send app package files, vendor credentials, raw monitoring data, or sensitive device logs.

Source: https://help.rshift.com/monitoring/phone-agent-troubleshooting/index.mdx