---
title: "Failed generations and model availability"
description: "Diagnose blocked, empty, or failed RShift AI generations."
image: "https://help.rshift.com/og.svg"
---

> Documentation Index
> Fetch the complete documentation index at: https://help.rshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed generations and model availability

RShift AI is the product workspace for content generation, analysis, business tool calls, and model routing. Support helps troubleshoot availability and usage; it does not generate business content for you.

## Common causes

- Your plan does not include a specific AI capability.
- AI credits are empty or the workspace reached a budget limit.
- A model provider is temporarily unavailable.
- The input is too long or includes unsupported files.
- A safety or governance rule blocked the generation.

## What to try

1. Check your plan and AI credits.
2. Switch to another available model or retry later.
3. Shorten the input or split the task.
4. If files are involved, confirm size and format.

## When contacting support

Share the page, approximate time, the visible error code, and whether all models failed or only one. Do not send full prompts, completions, tool inputs, tool outputs, or private customer content.

Source: https://help.rshift.com/rshift-ai/failed-generations/index.mdx