---
title: "Contact support"
description: "Where to get help and what to prepare."
image: "https://help.rshift.com/og.svg"
---

> Documentation Index
> Fetch the complete documentation index at: https://help.rshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

Use the [contact form](/contact/), or write to `hello@rshift.com` for RShift product questions. RShift does not offer public phone support.

Human handoff is appropriate for account access, billing, security, production incidents, and admin-only actions. See [Get support](/getting-started/support/) for the full list and [What RShift Support can see](/security/what-support-can-see/) for the context that is safe to share.

Do not send tokens, secrets, payment card numbers, unpublished content, or raw monitoring data.

Source: https://help.rshift.com/troubleshooting/contact-support/index.mdx