---
title: "Troubleshooting index"
description: "Find the right troubleshooting path quickly."
image: "https://help.rshift.com/og.svg"
---

> Documentation Index
> Fetch the complete documentation index at: https://help.rshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting index

Most issues fall into a small number of categories. Start with the module where it happens.

| Symptom | Go to |
| --- | --- |
| A generation failed or returned nothing | [Failed generations](/rshift-ai/failed-generations/) |
| A platform connection fails or expired | [Integrations](/integrations/troubleshooting/) |
| A channel will not publish | [Publishing queue](/publish/publishing-queue/) |
| An automation did not fire | [Automations](/automations/troubleshooting/) |
| A monitoring device is offline | [Phone Agent](/monitoring/phone-agent-troubleshooting/) |
| A client cannot connect to MCP | [MCP](/mcp/troubleshooting/) |
| A browser task fails | [Browser extension](/browser-extension/troubleshooting/) |
| A site build or publish fails | [Sites](/sites/features/publish/) |

## Before you contact support

Collect the workspace name, the page, the visible error code or a screenshot, the approximate time, and what you already tried. Never send secrets, tokens, or private customer content.

Source: https://help.rshift.com/troubleshooting/overview/index.mdx