Support is reached through email written to the product’s support address. Nothing is sent to a third-party chat vendor.
Context that can be sent
- RShift user id.
- Current workspace id or slug.
- Current module, such as integrations, billing, or monitoring.
- Plan, entitlements, and AI credit state.
- Provider, status, error code, run id, or job id.
Content that is not sent
- Platform tokens, refresh tokens, API keys, client secrets.
- AI prompts, completions, tool inputs, or tool outputs.
- Publishing body text, asset files, or unpublished drafts.
- Raw monitoring data and audit log contents.
- Application package files.
- Payment card numbers or raw payment provider payloads.
If support asks for more, share visible error codes, screenshots, time ranges, and states — never secrets, tokens, or private customer content.