Common causes
- Your provider account does not have access to the ad account, page, app, store, or official account.
- Required OAuth scopes are missing or blocked by review status.
- The refresh token expired and the provider must be reconnected.
- The provider API is temporarily unavailable, rate limited, or risk-controlled.
- The workspace is connected to the wrong provider account.
What to try
- Sign out of the provider and sign in again.
- Confirm your provider account has admin or operator permission.
- Reconnect the provider in RShift.
- For reviewed platforms, confirm app review and permission status.
- If it still fails, contact support.
Do not send access tokens, refresh tokens, client secrets, app secrets, OAuth codes, or raw webhook payloads.