Brevo is a customer communication platform for email, SMS, contacts, and marketing automation. The Brevo connector lets your RShift Sites app send email and SMS, manage contacts and lists, and trigger automation workflows through your own Brevo account. It’s designed for apps that need transactional or marketing messaging, contact management, and multi-channel outreach as part of the product experience.
Brevo is available as an app + chat connector: one shared connection that works in the project chat while you build and in your published apps.
With Brevo, your app can:
- Send transactional and marketing email
- Manage contacts, lists, and segmentation
- Trigger SMS and WhatsApp campaigns when your Brevo account has those channels enabled
- Track delivery and campaign performance events in Brevo
Brevo is a good fit when your app needs branded, high-volume, or multi-channel messaging beyond what RShift Sites’ built-in email provides, or when you already manage contacts and campaigns in Brevo.
Common use cases and example apps
These examples show what you can build with Brevo, each with a prompt to start from.
| Example app | Example prompt | Description |
|---|---|---|
| Order confirmations and updates | Use Brevo and build a store that sends order confirmation emails and shipping updates after checkout. | Send transactional notifications from app events. The app triggers Brevo email sends whenever order status changes. |
| CRM-driven outreach app | Use Brevo and build a dashboard that syncs leads into Brevo lists and sends targeted campaigns. | Keep contacts and campaigns connected to product actions. The app updates contact attributes and list membership before launching campaigns. |
| Onboarding lifecycle app | Use Brevo and build a signup flow that sends a welcome sequence over email and SMS. | Automate onboarding communication across channels. The app enrolls users in Brevo workflows based on signup and activation milestones. |
| SMS reminders and alerts | Use Brevo and build a booking app that sends SMS reminders 24 hours before each booking and one-time codes on login. | Deliver time-sensitive messages over SMS. The app sends scheduled or event-driven SMS through Brevo on accounts with SMS enabled. |
| Internal alerts app | Use Brevo and build an admin tool that emails the team about failed payments or account risk events. | Deliver operational alerts quickly to internal teams. The app formats event data and sends notifications through Brevo. |
| Newsletter and announcements | Use Brevo and build a signup page that collects subscribers and sends weekly product updates. | Run recurring communication from one workflow. The app captures opt-ins, stores segmentation fields, and triggers campaign sends. |
How to connect Brevo
Who can create Brevo connections depends on your plan and workspace settings. App + chat connectors are available by default on Free, Pro, and Business plans. On Enterprise plans, they are effectively disabled at first: Who can create connections and clients defaults to No one until an admin changes it in Connectors → Admin settings → App + chat connectors.
You can create multiple Brevo connections using different API keys, which is useful for separating environments (for example, development and production), giving each key different permissions, or managing rate limits.
When the connection is created, you can link it to the projects where you want to use it. Anyone building in a project can ask RShift Sites in the project chat to link their project to it.
Prerequisites
Before connecting Brevo, make sure you have:
- A Brevo account
- A Brevo REST API key that starts with
xkeysib- - Permission to create connections in your RShift Sites workspace (see Who can create connections and clients)
Step 1: Create a Brevo API key
A Brevo REST API key lets your RShift Sites app authenticate with the Brevo API. You can create separate keys for different environments or apps.
To create an API key in Brevo:
Open Brevo API key settings
Sign in to Brevo and open SMTP & API → API keys.
Generate a new API key
Click Generate a new API key and give it a descriptive name, for example RShift Sites integration. Choose the permissions the key needs based on what your app does, for example transactional email, contacts, or SMS, then click Generate.
Copy and store the key
Copy the key and store it securely. Brevo API keys start with xkeysib-.
See Brevo documentation for more: Brevo API reference.
Step 2: Connect Brevo to RShift Sites
You can create multiple connections using different API keys.
Open Brevo in Connectors
Open Connectors and select Brevo. For the other places to open the catalog from, see Where to find connectors.
Add a connection
Click Add connection.
Configure the connection
- Display name: name the connection, for example
Brevo Prod. This name is only used inside RShift Sites to identify the connection. 2. API key: paste your Brevo API key. RShift Sites accepts keys that start withxkeysib-.
Choose who can use this connection
Under Sharing, the connection is private to you by default and shows a Private label. To share it, click Share with others. Then add workspace members by email, or click Invite entire workspace to make the connection available to everyone in your RShift Sites workspace.
See Who can use connections and clients for more information.
Connect
Click Connect. RShift Sites verifies the key against the Brevo API before saving the connection.
When connected, anyone building in a project can ask RShift Sites in the project chat to link their project to Brevo (based on configured connection-level access). Your RShift Sites apps can then send email and SMS, manage contacts, and use Brevo’s other API features.
Limitations
The Brevo connector cannot:
- Receive incoming Brevo webhooks or delivery events through the connector. Poll Brevo’s events APIs instead, or configure webhooks in Brevo to an endpoint outside RShift Sites.
- Refresh or revoke credentials automatically. To rotate, generate a new API key in Brevo and update the RShift Sites connection.
- Send SMS or WhatsApp messages on accounts where those channels are not enabled or have no available credits. Feature availability depends on your Brevo account, plan, and enabled channels.
- Support per-end-user Brevo login. Each connection represents a single Brevo account shared across all projects linked to it.
Manage your {connector_0} connection
Connections are managed from Connectors: select {connector_0}, then open the connection.
- Unlink projects to remove {connector_0} access from specific projects while keeping the connection available for others. See Unlink projects from a connection for the steps.
- Delete the connection to remove it from the workspace entirely. Deleting is permanent. It removes the credentials from all linked projects, and app features that use {connector_0} stop working until a new connection is added. See Delete a connection for the steps and who can delete.