The fastest path is the Help Center you are reading.
Contact support
Use the contact form for account access, billing, security, production incidents, and admin-only actions. RShift product support is also reachable at hello@rshift.com. RShift does not offer public phone support.
Human handoff is appropriate for:
- Login failure or missing workspace access.
- Repeated platform authorization failure.
- Billing disputes, invoices, procurement, or plan changes.
- Unexpected AI credit usage.
- Automation or monitoring production incidents.
- Phone Agent devices that cannot come online.
- Suspected data security or credential exposure.
Before you write in
Have the workspace name, the page where it happened, the visible error code or a screenshot, the approximate time, and what you already tried. See What RShift Support can see.