Most issues fall into a small number of categories. Start with the module where it happens.
| Symptom | Go to |
|---|---|
| A generation failed or returned nothing | Failed generations |
| A platform connection fails or expired | Integrations |
| A channel will not publish | Publishing queue |
| An automation did not fire | Automations |
| A monitoring device is offline | Phone Agent |
| A client cannot connect to MCP | MCP |
| A browser task fails | Browser extension |
| A site build or publish fails | Sites |
Before you contact support
Collect the workspace name, the page, the visible error code or a screenshot, the approximate time, and what you already tried. Never send secrets, tokens, or private customer content.